Cloud Phone
Systems

Intuitive and flexible.
Work from any location, on any device.

Enreach’s cloud phone systems have all the features you need to make sure everyone stays connected, wherever they are. From call recording to built-in softphone functionality, your teams have total flexibility in the way they work.

We offer a cloud based phone system for every business, no matter what the size, whether you’re a start-up or have dozens of sites and offices across the country, our phone systems scale with you, and always keep you connected. You can also enjoy reductions in line rental and call charges with no upfront costs!

We have two cloud phone system options for customers to choose from, our very own Enreach Contact solution and cloud PBX phone systems. So, let’s chat about which would work best for your business and your budget. Both products are infinitely configurable, as a unified communications provider, we can meet all of your cloud system needs. Whichever you choose, before you know it, you’ll be discovering new levels of flexibility and productivity.

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Enreach Contact Cloud Phone System

Enreach Contact is our flexible and fully scalable cloud based phone system. You get a completely unified experience, with a solution that works however and wherever you need it to.

Our admin portal is super easy to use, you can view all your configurations in one place. This allows you to streamline communications, manage phone calls, make changes to user settings, listen to voicemail, use the chat function, set up call diverts, manage your virtual receptionist and much more. Set employees free from traditional phone systems, our cloud phone system offers unified communications and can be configured to include mobile devices, call management features, call monitoring and much more. For call centre teams, our wallboards feature displays the most important live call data on a single screen. A fantastic way for management to make proactive decisions based on real-time data.

Hosted in the cloud
Simple and intuitive admin portal
Manage users and settings in minutes
Plug and play WiFi handsets
Your business phone number on all your devices
Built-in softphone
Wallboards
Fixed Mobile Convergence (FMC)
Mobile and browser app
Mobile integration
Pick up and flip calls to any device
Call recordings available in seconds
Presence to check when colleagues are available
Professional voicemail
Marketing on hold
Virtual receptionist
Video conferencing
Instant messaging
Work from anywhere

CLOUD PBX

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PBX Cloud Phone System

Our cloud PBX system places your business phone system in the cloud, giving you all the advantages and familiarity of your existing phone system but with huge flexibility, extra features and significant cost savings associated with moving to the cloud.

You can expect advanced features, exceptional call quality, increased disaster recovery, and premium security from our PBX cloud phone systems which are hosted in our dedicated data centre. Access your phone systems securely and reliably through the internet and reduce the need for dated hardware and set office locations. Our cloud PBX phone system can be accessed from any device with an internet connection, giving employees more freedom and enabling remote working.

Hosted in our dedicated data centre
Call management, reporting and wallboards
Integrates with your CRM system
Easily converted from cloud to on-premise
Wide range of handsets
Industry-leading DECT solutions
Mobile apps
Replicate your phone system on your mobile
Call recording
Computer integration, click-to-dial and presence
Professional voicemail
Marketing on hold
Virtual receptionist
Video conferencing
Instant messaging
Great for flexible working
Multi-site solutions

All of our cloud phone systems are available for a fixed monthly cost and come with built-in disaster recovery, 24/7 support and online billing. We can customise your cloud phone system package to include the features your business needs, so you don’t have to pay for functionalities you simply won’t use.

We have over 25 years of experience and provide over 5,000 companies with business phone systems. Our experts can help your business every step of the way from configuration to ongoing support, you will be given a dedicated account manager that will be there for anything you could possibly need.

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Your information is 100% secure.

WHEREVER YOU’RE CALLING FROM TAKE THE OFFICE WITH YOU

Now you can bring your deskphones and mobile devices together with Fixed Mobile Convergence (FMC), the latest feature added to Enreach Contact. One number, any device – complete flexibility for your teams.

FMC takes away the distinction of calls being made via a fixed or mobile network giving users the ability to make and receive calls via their office number from their mobile device wherever they are; at home, on the go or sat at their desk.

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CLOUD PHONE SYSTEMS GUIDE

Navigating the options and functionalities on offer when choosing to upgrade your telephone system can be daunting. To help you choose the right configuration of features and to answer your top questions, we’ve put together a series of detailed articles to form a guide.

To help your company understand cloud based phone systems, the options and jargon surrounding IP phones, VOIP solutions, private branch exchange and more we have created a series of articles that come together to form a guide. This guide will arm you with the expert knowledge you need to find the best cloud based phone system for your business. Take a look at the content below or view all of the articles in our Cloud Phone System Guide.

How does a cloud based phone system work?

Cloud based phone systems work by hosting your phone service online, phone calls run through remote servers, removing the need to provide each employee with a desk phone and giving you access to more advanced features such as auto attendant, screen sharing and international calls. We go into more detail about how cloud based phone systems work and the benefits for all businesses.
Cloud based phone system for small business

A traditional phone system may seem like the obvious choice for a small business, however, that simply isn’t the case. Our cloud phones are great for small businesses as they save money on expensive hardware, can provide flexibility, and can scale as your business grows. Your employees can work from anywhere limiting the need to be tied down to a phone line or business phone. Find out more about cloud phone systems for small businesses.
Cloud based business phone system vs on premise

On premise phone systems sit within the business site, all hardware and software is located in the business. Cloud based phone systems use the internet to host their phone lines. Businesses can access the same service from multiple locations and a business phone number can be used by mobile users, facilitating remote and flexible working.
Cloud based telephone system integrations

If you currently rely on a traditional phone service that uses the public switched telephone network, integrations may be unfamiliar to your business. Cloud based phone systems have the option for multiple integrations with software such as CRM, email, mobile app integration, business SMS and more. These integrations help businesses to provide a more cohesive and agile service to customers, we look in more detail at the integrations on offer with Enreach.
Cloud phone system pros and cons

There are many benefits of a cloud phone service including lower costs, increased flexibility and additional features such as video conferencing. We also take a look at some of the drawbacks of cloud phones to give you full transparency to make the right decision for your business.
Are cloud based phone systems reliable?

As a general rule cloud phone systems are considered very reliable and can help a business by providing a service at a lower cost with increased performance, reliability and flexibility. In this article we take a look at cloud based phone systems and their reliability.
How does cloud calling work?

Cloud calling is the process in which calls are placed and received using an internet connection as opposed to a traditional phone line. Data is packaged and transferred to the receiver using a VoIP protocol.
Is a cloud-based phone system VoIP?

VoIP stands for voice over internet protocol, most cloud-based phone systems use VoIP to deliver the calls. So, VoIP is a technical aspect of a cloud-based phone system. They could be considered the same or parts of the same overall business phone system.

Frequently Asked Questions

What is a Cloud Based Phone System?

A cloud telephone system is a communication system that uses the internet and remote hosted servers as the infrastructure. Users of this type of hosted phone system can use physical handheld phones, integrated mobile phones or digital softphones depending on the office requirements. This system does not require traditional phone lines or users to have a dedicated desk phone.

With this system, in conjunction with the included software, businesses can easily provide services to their customers that would usually require a high level of technical knowledge. Modern features such as:

Cloud phone system features:

Multi line holding
Auto attendant
Download Voicemails
Call recording
CRM software connections
Mobile integration
Video conferencing
Voice calls
Screen sharing
Call forwarding

Modern-day VoIP cloud based phone systems use the Internet instead of a landline to transfer voice data at a much faster speed and at a lower cost.

The system is made up of a phone, computer, internet connection and a PBX box either hosted in the office or on the cloud. Cloud hosted PBX boxes help businesses become more dynamic with their work allowing for employees to work from home whilst retaining an office phone number and all the system features.

Find out more about how cloud based phone systems work and the benefits of switching to a cloud phone service for your business in our article – how does a cloud based phone system work?

What is the difference between VoIP and Cloud Telephony?

These terms get thrown around sometimes interchangeably, but they are different. VoIP is a protocol that transfers voice data, but it doesn’t always have to run on the cloud.

Some installations of a VoIP system are locally hosted, however, these systems are slightly more expensive than a cloud solution. That is why most businesses opt for cloud hosting using the VoIP protocol which is simple to use, makes it easy to change providers and incurs lower upfront costs.

What are the key benefits of a Cloud Telephony phone system?

Cloud telephony systems allow businesses to provide advanced customer services such as auto attendants, switchboards, instant messaging, and video conferencing. But, also allow the business themselves to record calls, gather data, access dashboards, CRM integration, on hold marketing, all whilst being able to work from anywhere and across any device. Call quality is another key benefit of a cloud based system, advanced features allow VOIP phones to increase the clarity of the call, enabling business communications to be seamless and uninterrupted.