IT MONITORING & MANAGEMENT
FROM ENREACH

Packed with features, our per-month per-user model is the perfect way to expand your in-house IT capability or become your go to support team.

We make I.T. happen

We understand ’the way’ how people work has changed. Remote working is here to stay and the pressure on IT infrastructure and devices to reach beyond the traditional office setup has never been greater. We’re here to help.

IT Monitoring & Management from Enreach keeps your business IT running smoothly, with 24/7 support on hand 365 days of the year. We pro-actively monitor your infrastructure, networks and devices leaving you free to focus on your business.

With just one provider for cloud, IT Monitoring and Security and all things business communication, we’re redefining traditional IT models. The gap between IT and comms is closing all the time, so make efficiencies by bringing the services you rely on together; one trusted partner, total comms and IT support.

We make I.T. flexible

Recruitment is hard and potentially expensive. So if your company grows rapidly or shrinks, the staff requirement can be tricky to resolve. On the flip-side, if you choose one of our IT Support packages on a monthly per-user basis, they can be easily flexed at any time providing the functionality and support that is right for your business. That means you can plan your IT strategy and costs with greater clarity.

TOP FEATURES
& BENEFITS

  • Cost savings – reduces staff and department costs while increasing, performance, predictability and expertise.

  • The right expertise – access to highly skilled professionals with the latest knowledge of best practice, software and solution deployment.

  • Flexibility – our IT Support packages are super flexible with pay-as-you-go payment plans allowing for quick business growth when necessary, or cost savings when you need to consolidate.

  • 24/7 Proactive monitoring – to keep your business IT infrastructure running smoothly. Preventative maintenance and support heads off issues before they arise.

  • Futureproofing – software upgrades are completed before they become an issue.

  • One supplier – one single point of contact, dedicated to your business, bringing expertise and value to every interaction.

Our IT Monitoring & Management is structured around three, tiered packages.

ESSENTIAL

IT MONITORING

Everyday monitoring to keep your key devices and IT infrastructure performing for your business.

BUSINESS

IT MONITORING

Maximise the performance of your IT. With proactive monitoring, remote management, back up solutions and much more to keep your business focussed on what you do best.

ENTERPRISE

IT MONITORING

A comprehensive solution for all aspects of your IT infrastructure, systems and devices. Extensive proactive monitoring, management and reporting for your total peace of mind.

FULLY LOADED WITH SUPPORT FEATURES
FOR YOUR BUSINESS

IT MONITORING & MANAGEMENT FEATURES ESSENTIAL BUSINESS ENTERPRISE
ONBOARDING
Customer IT & Infrastructure Discovery
Customer Security Discovery
Customer Portal
Base Support Monitoring & Management
24×7 Proactive Monitoring
Audit and Discovery
Invetory Detail. Operating Systems, Age, Memory, CPU, Open Slots, Drives & Space Allocation. Applications (Versions). Anti-Virus/ Spam Installed. Patch Status.
Device Performance Monitoring
Windows, Apple, Linux
Antivirus & Anti Spyware Software
Antivirus & Anti Spyware Software Update & Monitoring
Proactive Support
Customer Portal With 24×7 Ticketing
Helpdesk
Self Service Portal
Service Desk With Workflow Automation
Alerts / Escalation
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Live-Answer Service Desk 9×5 Mon-Fri
Ticket Management
Multi-Channel Communication
Multi-Channel Communication
Password Resets/Self-Service/Password Management
Patching – Windows and Mac Including OS Updates
Remote Desktop Access & Support – Windows, MAC
Remote Configuration Of Systems
Automated Incident Response
Internet Connectivity monitoring
Disk Health Check
Printer and File Sharing Permission Management
Third-party application updating
Patching Verification
Proactive Reboot Procedures
Software Deployment & Management
Back-up & Restore
Backup – File Level Monitor, Remediate or Restore Local
Backup – Image Level Monitor, Remediate or Restore Local
Backup – File Level Monitor, Remediate or Restore Local & Cloud
Backup – Image Level Monitor, Remediate or Restore local & Cloud
Back-up & Recovery O365, G-suit, Salesforce
Bare Metal Restore or cross platform restore

P.O.A

P.O.A

P.O.A

Server only (in addition to the above)
Cloud-Based Infrastructure Managemnt
On-premises Server Management.
Enhanced network performance monitoring/infrastructure availability
Vmware & Hyper-V
IT Devices & Infrastructure Equipment
Routers, Switches, Office Firewalls, Wi-Fi, iPhone, Printers etc
Network & Infrastructure Monitoring
Enhanced Network Performance Monitoring/Infrastructure Availability
Asset Configuration Back-Up
Core Switches / Firewalls, Virtualization Hosts, Storage Arrays

POA

POA

POA

Load Balancers. Wide Area Networks, SD WAN

POA

POA

POA

Reporting
Remote Resolution Rate
License Key Inventory Report
Hardware Upgrade Planning Report
Quarterly Business Review Report
Capacity Planning Report
Hardware Inventory Report
Account Scorecard (Service Provider Trending)
Web Traffic Overview Report
Asset Lifecycle Management
Security Report
Endpoint

POA

POA

POA

Servers

POA

POA

POA

Device

POA

POA

POA

Aanvullende informatie na ondertekenen offerte - EN

Na akkoord op offerte

  • Which e-mail address can be contacted regarding payment reminders or general administrative questions?
  • To which e-mail address should the invoices be sent?
  • If you have chosen the payment method 'direct debit', we ask you to enter your IBAN number and Bank Identification Code in the fields below. If you have chosen 'payment by bank transfer', you can skip this step.

WHY CHOOSE AN ENREACH IT SUPPORT PACKAGE?

IT expertise

Whatever your businesses size, you’ll have access to highly skilled and knowledgeable professionals.

Cost efficiencies

Remove the need for additional recruitment, ongoing training and equipment.

Perfect for you

Our flexible solutions can scale with your business and deliver the right solutions for you.

Simple switching

We make switching any service to Enreach swift and seamless. We know the importance of continuity and keep any disruption to an absolute minimum.

THE COMPLETE
IT SOLUTION

To supplement your business IT Support, IT Security packages from Enreach bring super advanced cyber protection to businesses of all sizes with a simple, affordable, monthly per user model. Designed to stop threats before they happen, get 24/7 managed protection without the huge in-house investment.